Active Chiroractic Logo
1169 Pembroke Street East
Pembroke, Ontario, Canada
Phone: 613.732.9215
Monday to Thursday: 8:00am to 8:00pm
Friday: 8:00am to 4:00pm
Saturday: 9:00am to 12:00pm
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Active Chiropractic's Response to COVID-19

March 16, 2022

"As a regulated health profession, chiropractors are to practice in accordance with COVID-19 guidance for the health sector, including PPE and active screening requirements pending any further direction from the Ontario Government or the College of Chiropractors of Ontario". On March 21, 2022, all patients will continue to be sent COVID screening emails 24 hours prior to their appointment, active screening at the clinic door and a mandatory mask policy prior to clinic entry. We will continue to update you if there are any changes to Government or College requirements. We thank-you for your continued patience during these changing times.

December 26, 2020

We are here for you now more than ever. Patient and staff safety continue to be our #1 priority! We continue to maintain all measures to keep our community safe; as we continue to offer the best care possible.

Deemed an Essential Service during this province-wide lockdown, we continue to ensure our clinic complies with all current Ontario Ministry of Health and College of Chiropractors of Ontario guidelines (if these change in the future, we will continue to update you).

In the office you will continue to notice:

โœ… mandatory telephone screening or email screening (24 hours prior), and further clinic entrance screening
โœ… enhanced social distancing with additional spacing between appointments AND waiting in your vehicle before being waived into the clinic (no waiting in the waiting room)
โœ… limitation of extra items brought into the clinic (just: keys; payment card (limited cash please/ Tap available); assistive devices; and coat/umbrella during inclement weather)
โœ… the same Active Chiropractic FHC team excited to assist you through our COVID policies and procedures๐Ÿ˜Š
โœ… additional hand sanitizing stations throughout the clinic
๐Ÿ–๐Ÿงผ for use at a minimum on Entry AND Exit of the clinic
โœ… face masks๐Ÿ˜ท- both for the patient (bring your own or purchase one at the office) and staff/practitioners
โœ… physical distancing markers where necessary ๐Ÿšถ‍โ™‚๏ธ———2m———๐Ÿšถ‍โ™€๏ธ
โœ… Plexiglass at our reception
โœ… increased disinfection of all touch surfaces, furniture, tables and equipment between each patient (in addition to alternate room and entrance sides utilized)
โœ… limited use of our washroom facilities unless absolutely necessary
โœ… Telehealth for all Initial Visits and the option of Telehealth for follow-up visits



May 27, 2020

Good Afternoon Active Chiropractic FHC community!

Yesterday the Ministry of Health along with the College of Chiropractors of Ontario announced that, after approximately 2 1/2 months in which health professionals were limited to providing urgent/emergency and telehealth services ONLY to patients, it has amended Directive #2 to allow for “all deferred and non-essential and elective services carried out by Health Care Providers” to be gradually restarted. However, this is NOT back to business as usual. At this time a few processes need to be in place AND need to be continually followed by patients and staff for a safe re-open:

โญ๏ธ we have worked diligently on our return to work practice policies which is in alignment with the Ministry of Health and our respective practitioner Colleges;
โญ๏ธ we have completed and updated our return to practice guidelines and have been practicing them successfully with our emergency patients over the past 2.5 months and will be sharing them with ALL of our patients.

We are excited to welcome everyone back who requires an in-person appointment. Please note that if you are concerned about returning to the clinic but have pain, Telehealth remains an effective alternative that we are continuing to offer to help you. We ask you at this time to please be patient with us. We are adjusting a few appointment times that have already been scheduled (to allow for more time between patients) and have a firm re-open date this Thursday May 28, 2020. We will have someone answering the phone today from 12-6:30pm and then daily Monday to Friday 7:30am-4:30pm for the time being. Enjoy the lovely spring weather but remember physical distancing guidelines (2 metres apart).

See you all soon!

Active Chiropractic Family Health Centre

April 29, 2020

If you are experiencing spinal pain during these times of social isolation, use this guide to determine whether
it is necessary to seek professional help or how you can help yourself while maintaining your isolation. Your chiropractor is your partner in health, don't hesitate to call us!!

April 14, 2020

Clinic update: COVID-19

We regret to inform you that our clinic will remain closed through to May 19 or until Provincial Emergency Declarations are lifted. However, we are still seeing emergency visits on a case by case basis.

We are in the process of calling to cancel all appointments previously scheduled during this time. If you have appointments booked before May 19, your appointments will remain in the allotted time slot until we make contact with you regarding cancelling, rescheduling or adding you to our list to be recalled once we are back to providing normal service. This is our way of keeping track and also ensuring that all of our patients are doing as well as the circumstances permit. If you do not have an acute or emergent condition, please feel free to reach out to us to cancel or reschedule your upcoming scheduled appointment by contacting our office (613-732-9215 or Please note that this is a time-consuming process and we are doing our best to reach you all in a timely manner.

We recognize that these times may be exacerbating your pains. We realize that some of you were left in the middle of a treatment plan when the Provincial Emergency Declarations mandated that we close our doors to most patients. Some of you may be feeling new and/or old pains on top of stress and anxiety. We understand and we want you to know that we care about you and that you are not alone. Please reach out to us so we can have a conversation and give you some ideas on how to self treat during this time. Just because the clinic is closed, does not mean you have nowhere to turn to for assistance. We remain here to help care for you. If you run into times where you feel you need help, we are available for emergency visits or can arrange a Telehealth consult to discuss any issues you are currently having. We can consider your condition and review or modify your stretches and exercises already prescribed to you or add different suggestions to help you to feel well.

We will continue to keep you up to date on our plans (via our website, social media, and our voice message) and we will keep you informed when we will reopen.

Thank you for your patience during these unusual times.

Your Active Chiropractic Family Health Centre Team

March 24, 2020

To our valued patients,


The health and safety of our patients, staff and practitioners is our top priority. This is a critical moment across Ontario and rules and regulations are unfolding at a rapid rate as they relate to the COVID-19 virus. 


In compliance with Provincial and Chiropractic College recommendations, we will be closing our clinic effective March 24, 2020, until April 23, 2020 (update with recent Provincial Emergency Measures).

As health care professionals who provide emergency care within the province, we will only be seeing patients who require emergency care (on a case-by-case basis) during this period. All of our patient visits have been cancelled from March 24-April 23 and rescheduled to a later date. If you experience an emergent condition during this time, please contact the office by phone (613-732-9215) or by email ( and we will connect with you to discuss your needs and arrange a time for an appointment. We will continue to follow Government guidelines and, at this time, we are planning to resume regular clinic hours and treatments on Friday, April 24th, 2020; however, please continue to check our voice message, website, or social media for further updates or changes. 


We hope that the socially responsible actions we are all taking now will help Ontario to flatten the curve, reduce the load on our health care system, and create better outcomes for Ontarians requiring medical assistance.


We would like to personally thank you for your continued support and patience as we navigate this difficult and exceptional situation, which is affecting all our lives in ways we never thought possible. We all look forward to the day when life will return to a more normal rhythm. 


Dr Elizabeth Radley-Walters and the Active Chiropractic Team

March 18, 2020

The COVID-19 pandemic continues to move at a rapid pace. We will regularly update our website, social media, and voice answering(613-732-9215) with the latest news from our clinic. We hope our efforts to keep you informed will help alleviate at least part of this stressful situation for you and your families.

We are complying with our Provincial Public Health recommendations by:

-suspending all non-essential chiropractic services (except for emergency/acute conditions) as a matter of utmost public interest and safety for our patients.

If you do not have an acute or emergent condition, please cancel your upcoming scheduled appointment with us by contacting our office (613-732-9215 or  We can reschedule your appointment to a later date or add you to our list to call when we resume regular practices. If you are unsure if your condition qualifies for continued treatment, please call our office and we would be happy to answer your questions.

We ask that patients who are not scheduled for an appointment please call or email the clinic only.

Please see the notes below if you are planning on attending a scheduled appointment in the next 2 weeks and likley into the foreseeable future.

-suspending all BootCamp and Yoga classes indefinitely.

All class packages and individual classes sold for the Early-Spring Session that was scheduled to begin March 23, 2020 will be placed on hold and ready for you to use, once it is safe for us to welcome you back to our classes.

As always, please feel free to contact us with any questions or concerns and we will do our best to respond in a timely manner.

Working together we can help one another navigate through this challenging time.

For Patients planning on attending an appointment:

If you feel you do require your appointment due to its acute or emergent nature, please note we are actively screening our patients coming into the office:



-Have you just returned from international travel within the last two weeks?

-Have you had any close contact with a confirmed or probable case of COVID-19?

-Have you had close contact with a person with an acute respiratory illness who has been to an impacted area?


If you answer ‘Yes” to any of these questions above, you will need to call or email to reschedule your appointment (likely for a period beyond 14 days). We kindly ask that all patients still continue to do their best to contact us in a timely manner if their status or personal/public safety requires you to cancel an appointment.


For those patients attending the office please note that we are practising social distancing at all times and in all environments where it is feasible:

-We will be staggering appointments that do occur so there will be no/limited use of waiting rooms and entrance areas. It is possible that your appointment time may be altered slightly to accommodate this new strategy for scheduling appointments.

-Enhanced cleaning and sanitizing of 'touch surfaces' such as our POS machine and doorknobs in between each patient. 

-We have also removed all 'soft' items that cannot be cleaned effectively (books, magazines, plush toys etc.) from the clinic.


As always in our clinic:

-You can find hand sanitizer and kleenex in each room of our facility. 

-We always wipe down our treatment area and instruments between each patient's use, in addition to practitioner hand wash between patients.

-Our washroom facility is always at your disposal.

Active Information
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